FAQs

I would like to speak to WIN about you managing my corporate account – who should I speak to?

If your company only requires travel services from one country, then please select the relevant country from our Global Reach page and contact them directly using the contact information provided.

 

If your company has offices in more than one country and you would like to talk through the opportunities with WIN, you can either contact our Head Office centrally via Contact@win-travel.org or call +44 20 7324 3955.  Alternatively you can select the country where you are based from our Global Reach page and contact them directly to have an initial discussion about your business travel.  They can then get in touch with other WIN Partners once they know what your requirements are.

 

I am a supplier, why should I work with WIN?

For suppliers wishing to work with WIN, we have an extensive network and can promote your product to over 6,000 agencies across the globe. This allows you to manage the account alongside a colleague from WIN’s Head Office whilst we handle the promotion on your behalf. Our Agency Partners touch all areas of the travel arena and we are able to channel information about your organisation to mutually benefit both our Supplier Partners as well as our Agency Partners.

 

We have marketing packages to suit all suppliers and will be more than happy to provide tailored information to suit your specific interest. For more information, use our Contact page or drop us an email to contact@win-travel.org.

 

I’m a corporate TMC, why should I consider joining WIN as an Agency Partner?

TMCs and travel agents join WIN to generate business. WIN helps them:

 

  • Develop new revenue streams via introductions to new clients and markets
  • Generate increased revenue from hotel sales
  • Generate greater revenue from third party supplier partnerships
  • Raise company profile locally and internationally
  • Share knowledge, inside information and best practice about different markets
  • Gain a competitive edge over local competitors
  • Compete equally with multinational travel groups

 

What are the Agency Partner benefits?

Agency Partner benefits include:

 

  • Access to new markets and new clients via introductions from other Partners (eg corporate client accounts, FITs and groups)
  • Ability to offer remote ticketing to your clients' international offices/staff
  • Ability to offer remote support to your clients on their travels
  • Collaborative bids to win international accounts
  • Deploying knowledge and new technology gained from non-competing peers in other markets
  • Access to two global supplier programmes providing income streams for your organisation

 

Who are the existing Agency Partners?

Currently WIN is represented in over 70 countries and growing rapidly. Upon joining, Partners gain access to an Extranet with key contact details and enhanced company profiles on all Agency Partners.

 

What qualifications are required for membership?

To assure quality and trust, membership is restricted to established companies with:

  • 3 years' financial accounts
  • Full and current IATA accreditation
  • Fully functional GDS / CRS
  • The ability to send and receive data in global formats
  • Direct access to the internet and email, and check it regularly
  • The ability to respond to other member requests within a pre-agreed timescale

  

How is WIN managed?

WIN Ltd is a UK registered company with Shareholders from national travel agency groups in the UK, Germany, South Africa and Australia. Each represents 100+ TMCs and independent travel agencies in their own market, so decisions are always taken in the collective interest, and all activity is focused on helping Agency Partners make money. The legal entity is "for profit", but the management approach is "not for profit".

 

So how does it work?

We keep it simple and focused with three simple objectives:

  • Recruit high-quality Agency Partners in every relevant country and every sector
  • Help Agency Partners communicate with each other to share and grow mutual business
  • Successfully run the supplier programmes and partnerships on behalf of our Agency Partners

 

Is membership exclusive?

Almost, but not quite! We aim to recruit "as few as possible" Agency Partners in each country, but we prefer to restrict any grants of total exclusivity, to avoid any potential "gap on the map", in case we need another Agency Partner in a country with a specific skill or GDS platform that you do not have.

 

Can I be a member of another network and also join WIN?

The straight answer is yes, however, with some caveats. As many of our Agency Partners belong to other consortia with whom we already have a structured programme in place (eg Advantage in the UK, Sure Travel in South Africa), then this is not a problem. However, as participants of more than one global network, there could be occasions when you would have the opportunity to take part in a client tender via both networks and therefore this could compromise you as it is neither ethical nor feasible and a client would recognise this. Therefore, we recommend that in order to wholly belong to the WIN network, that you offer us exclusivity as this is how you will gain more business.

 

What about other networks?

Successful entrepreneurs source business through many channels, and WIN is successful because we have entrepreneurial TMCs and travel agents. So we would rather share an excellent trading Partner with another network than compromise on Partner quality.

 

Is there a WIN service standard?

All our Partners have very high quality standards, but being independent businesses the individual standards may vary from Partner to Partner. However there is an SLA (Service Level Agreement) template based on shared best practice which we ask all our Partners to formally agree to.

 

Is there a WIN data standard?

We expect TMCs and travel agents as a minimum to be able to share data in CSV (comma separated values) format. For non-technical readers, this a basic text format that enables data to be imported/exported into Microsoft Excel or similar software packages, and in turn enables agents to collate and provide business travel management information to their clients. This requirement forms part of our agreed SLA with our Partners.

 

Do we need to re-brand our business?

Absolutely not. WIN TMCs and travel agents are strong independent businesses, with strong independent brands - and we like that! We want to help you build your brand, not replace it. So the WIN logo is specifically designed to be flexible in terms of language (to match your market), colour (to match your corporate colours) and size (to sit alongside the IATA logo on your website, etc).

 

However, in order to be seen as a global brand and develop your business internationally, we do recommend that our Partners use the WIN brand as much as they can in order to promote this both internally and externally in their own market. This includes either links to the WIN main website and/or a strapline is added to your emails and that business cards feature the WIN logo alongside your own.

 

The more branding that everyone features, the more awareness of the WIN brand globally, which in turn means more opportunities to grow your business. Multinational clients will want to see consistency of brand across markets – it’s an easy thing to do and yet will reap huge rewards.

 

Are there Agency Partner events?

Regular WIN meetings, conference calls or training webinars are planned. We try to run a meeting or conferences to coincide with major trade events to minimise disruption and maximise the value of our Partners' travel schedules, although this isn’t always possible. However, we bear in mind the cost of attending these events versus return on investment, and therefore they are run with a key agenda on all occasions.

 

Is there a cost?

Yes, there is an annual partnership fee, but in keeping with our "not for profit" approach, fees are kept low. Fees are payable upon invoice within 30 days of joining.

 

How do we join?

For more detailed information on the requirements and process to join the WIN international network, please use the Contact form on this website or send an email to contact@win-travel.org . Our International Partnership Manager will then get in touch with you to discuss options and provide more information.